Introduction

At Innexum Technologies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data across our suite of applications and services.

We develop and maintain several applications designed to enhance your productivity and streamline your business processes. This policy applies to all our products, including but not limited to TelegrApp, MyOwnSIM, Export Conversations, Import Custom Values and Fields, Create Appointment, and User Created tools.

Our Commitment to Privacy

We believe in transparency and your right to control your personal information. Our applications are designed with privacy in mind, implementing industry-standard security measures to protect your data. We do not sell your personal information to third parties, and we only collect data necessary to provide and improve our services.

Information We Collect

The type of information we collect varies depending on which application you use and how you interact with our services. Generally, we may collect:

• Account Information: Name, email address, phone number, and company details when you create an account or use our services.
• Usage Data: Information about how you interact with our applications, including features used, actions performed, and timestamps.
• Contact Information: Data you choose to import, sync, or manage through our applications, such as contacts, conversations, appointments, and custom fields.
• Technical Data: Device information, IP addresses, browser type, operating system, and unique device identifiers.
• Communication Data: Messages, attachments, and metadata when using our communication-related applications.
• Location Data: Geographic information when necessary for providing location-specific services (with your permission).

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our applications and services
• Process your requests and transactions
• Communicate with you about updates, security alerts, and support matters
• Analyze usage patterns to enhance user experience and develop new features
• Ensure the security and integrity of our services
• Comply with legal obligations and enforce our terms of service
• Provide customer support and respond to your inquiries
• Detect, prevent, and address technical issues and fraudulent activity

Data Storage and Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication mechanisms
• Secure cloud infrastructure with industry-leading providers (AWS, Google Cloud)
• Regular backups and disaster recovery procedures
• Employee training on data protection and privacy best practices
• Secure API endpoints with authentication and rate limiting

While we strive to protect your information using commercially reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to maintaining the highest standards of data protection and will notify you promptly in the event of any data breach that may affect your personal information.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our applications, conducting our business, or servicing you (such as cloud hosting providers, payment processors, and analytics services). These providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.
• Legal Requirements: We may disclose your information when required by law, legal process, litigation, or requests from public and governmental authorities, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

Integration with Third-Party Services

Some of our applications integrate with third-party platforms and services, including CRM systems (such as GoHighLevel), communication platforms (Telegram, WhatsApp), calendar applications, and contact management systems. When you connect our apps to these services:

• We may access and process data from those platforms in accordance with your permissions
• Data exchanges are conducted securely using OAuth 2.0 and API authentication
• We only request the minimum permissions necessary to provide our services
• You can revoke these integrations at any time through your account settings

We encourage you to review the privacy policies of any third-party services you connect to our applications, as we are not responsible for their privacy practices.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained while your account is active and for a reasonable period afterward
• Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years)
• Communication Logs: Retained according to your settings and applicable regulations
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

When you delete your account or request deletion of specific data, we will remove or anonymize your information within 30 days, unless we are required to retain it for legal, tax, audit, or legitimate business purposes. Some data may persist in backups for up to 90 days before being permanently deleted.

Your Rights and Choices

You have certain rights regarding your personal information, which may vary based on your location. These rights include:

• Access: You can request access to the personal information we hold about you and receive a copy of your data.
• Correction: You can update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions (such as legal compliance requirements).
• Portability: You can request a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON).
• Restriction: You can request that we limit how we use your information in certain circumstances.
• Objection: You can object to our processing of your information based on legitimate interests.
• Opt-out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at innexumtech@gmail.com. We will respond to your request within 30 days and in accordance with applicable laws (such as GDPR, CCPA, or other regional regulations).

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union member states. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to countries with equivalent protection
• Privacy Shield frameworks where applicable
• Binding corporate rules and data processing agreements

Children’s Privacy

Our services are not intended for children under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If we become aware that we have collected personal information from a child without proper consent, we will take immediate steps to delete that information. If you believe we have inadvertently collected information from a child, please contact us at innexumtech@gmail.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. Types of cookies we use include:

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how visitors interact with our services
• Functional Cookies: Enable enhanced functionality and personalization
• Analytics Cookies: Collect anonymous information about usage patterns

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our applications. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Application-Specific Privacy Information

Each of our applications has unique features and may collect specific types of data relevant to its functionality. For detailed information about data practices specific to each application, please refer to the individual privacy pages:

• TelegrApp Privacy Policy – Telegram integration and messaging data
• MyOwnSIM Privacy Policy – Call logs, contacts, and SIM card management
• Export Conversations Privacy Policy – Conversation data and export functionality
• Import Custom Values and Fields Privacy Policy – Custom field data and CRM integration
• Create Appointment Privacy Policy – Calendar data and appointment scheduling
• User Created Tools Privacy Policy – Custom automation and workflow data

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at innexumtech@gmail.com with “California Privacy Rights” in the subject line.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with your supervisory authority

Our lawful bases for processing include consent, contract performance, legal obligations, and legitimate interests. You can contact us regarding these rights at innexumtech@gmail.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications
• Updating the “Last Updated” date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Inform relevant supervisory authorities as required by law
• Provide details about the nature of the breach and affected data
• Describe the measures taken to address the breach
• Offer guidance on steps you can take to protect yourself

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: